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Best Rate Guarantee Terms and Conditions
- To claim our Best Rate Guarantee, you must have a confirmed reservation through one of Eldorado Reno’s official booking channels:
- You must find a qualifying lower rate in the same currency for the same room type, travel dates, and length of stay on a non-Eldorado Reno booking channel.
- You must submit your claim form within 24 hours of making your reservation, along with the URL and screenshot of the web page featuring the lower rate.
- The same room type must be bookable by anyone at the qualifying lower rate when Eldorado Reno verifies your claim.
- The following rate types do not qualify for the Best Rate Guarantee:
- Negotiated rates not available to the public, which include, but are not limited to hotel package rates, coupons and vouchers, promo rates, government rates, corporate rates, and military rates.
- Rates from travel agents and brokers
- Rates on auction sites where the hotel brand is revealed only after a reservation has been made
- Rates exclusive to ONE Club members
- Rates will be verified net of service charges, resort fees, gratuities, and other fees.
- If your claim is verified, Eldorado Reno will match the qualifying lower rate and give you an extra 10% discount.
- Eldorado Reno reserves the right to modify Terms Conditions, restrict availability, or cancel the Best Rate Guarantee promo at any time and with no prior notice.