Eldorado Hotel FAQ’s
To assist in making the planning of your next Reno vacation
as easy as possible, we offer a list of Reno hotel faq’s we receive from visitors
to our website. Our hotel information includes
topics on Reno hotel recommendations, hotel amenities, reservation changes, transportation
options, and much more. If you still have any questions that remain unanswered or
need additional Reno hotel recommendations after reviewing our frequently asked
questions below, please contact us and we will gladly
assist you.
Hotel Information and Frequently Asked Questions
1. What is your address?
2. What is your telephone number?
3. What is your email address?
4. Can I make or change a room reservation via e-mail?
5. Can I apply for a Credit Line prior to my arrival?
6. How can I find out about special promotional room rates?
7. Can I purchase show tickets online?
8. Can you send me a brochure on the hotel?
9. Do you have high speed Internet access in your guestrooms?
10. I would like information regarding your player's club.
11. Can I purchase gift certificates for the Eldorado?
12. What type of transportation is offered from the airport to the Eldorado?
13. Does the Eldorado offer shuttle services to other hotels?
14. Do you offer hairdryers in your guestrooms?
15. Do you provide coffee makers in your guestrooms?
16. Do you provide irons and ironing boards for use during my stay?
17. Do you provide alarm clocks?
18. Do your rooms feature Cable TV?
19. Do you provide cribs?
20. Do you provide additional beds?
21. Do you provide Hearing Impaired rooms?
22. Do you provide refrigerators in your rooms?
23. Does your hotel provide laundry facilities?
24. Do you have wheelchair accessible rooms?
25. Does your hotel provide wheelchairs?
26. How old do you have to be to check into the hotel?
27. Do you have childcare?
28. What is your hotel’s cancellation policy?
29. Do you allow pets in the hotel?
30. Do you have workout facilities?
31. Do you have a pool?
32. How do I reserve 10 or more rooms?
33. What is the average daytime temperature in Reno?
34. Does the Eldorado have a wedding chapel?
35. Does the Eldorado have parking?
36. Can the Eldorado guarantee special room requests (non smoking, bed
type, etc)?
37. What kinds of rooms are available for large parties or guests with
children?
38. When booking online, how can I be sure that I will have a room reservation?
39. Can't find your confirmation number?
40. How Quickly will my refund be processed if I cancel?
41. At what age do you charge for additional guests?
42. How many total guests can check into a room or suite?
1. What is your address?
Eldorado Hotel Casino
345 North Virginia Street
Reno, Nevada 89501
2. What is your telephone number?
Internet Reservations / General Information: (800) 879-8879
3. What is your email address?
We look forward to receiving your comments and questions. Please note that our staff
responds to e-mail inquiries from 9 a.m. to 5 p.m. Monday – Friday Pacific
Standard Time. Please allow 48 hours for a response. If you are requesting specific
rate information, please check our
room rates on www.eldoradoreno.com.
4. Can I make or change a room reservation via e-mail?
Contact our Internet Reservations Department at (800) 879-8879, or email us at reservations@eldoradoreno.com.
You may also fax our Room Reservations Department at (775) 348-9269.
5. Can I apply for a Credit Line prior to my arrival?
Yes, you may apply for Credit Line by completing our online application form. To
submit an application through our secure server,
click here. For more information regarding establishing a line of Credit,
please contact our Casino Credit Department at:
P.O. Box 3399
Reno, NV 89501800-777-5325 ext. 7961
FAX: 775-348-3762.
EMAIL: cacciabaudod@eldoradoreno.com
6. How can I find out about special promotional room rates?
Contact our Internet Reservations Department at (800) 879-8879, or access our website
at www.eldoradoreno.com under
the 'Specials/Packages' category. You may also sign
up on our web site to receive exclusive specials via e-mail.
7. Can I purchase show tickets online?
Show tickets are available exclusively on our website at
www.eldoradoreno.com under the ‘Entertainment’ category. You
may also contact the Eldorado Box Office at (800) 879-8879 from 7:00 a.m. - 11:00
p.m. daily.
8. Can you send me a brochure on the hotel?
Our hotel brochures do not contain specific pictures and descriptions of our guestrooms
and amenities. We recommend obtaining information about the Eldorado on our website www.eldoradoreno.com, where
we offer a virtual tour with over 50 images. However, if after reviewing this site
you would still like our hotel brochure, please e-mail us at
reservations@eldoradoreno.com. Please be sure to include your name and mailing
address.
9. Do you have high speed Internet access in your guestrooms?
Most guestrooms are equipped with a wireless high-speed Internet connection. This
service is currently $9.95 per day (subject to change). Our Business Center also
offers computers with high-speed Internet access. For current rates please contact
us at (800) 648-4597, or email us at
reservations@eldoradoreno.com. You may also fax our Room Reservations Department
at (775) 348-9269
10. I would like information regarding your player's club.
For room reservations please visit our website
www.eldoradoreno.com, or call (800) 879-8879. For information regarding
Club Eldorado, please contact our Casino
Promotions Center at (800) 777-5325, or visit the ‘Club Eldorado’ category
on our website.
11. Can I purchase gift certificates for the Eldorado?
Eldorado gift certificates are available in $25, $50, $100, and $200 increments.
They may be purchased on our website,
or by calling 800-648-4597 ext. 7231.
12. What type of transportation is offered from the airport to the Eldorado?
The Eldorado offers daily airport shuttle service to guests with existing reservations.
Shuttle service is available from 6 a.m. to 12:30 a.m. Guests will be picked up
at the Reno Tahoe International Airport directly in front of the baggage claim area.
At the hotel, guests are to meet at the Registration Desk.
Click here to view our shuttle schedule.
13. Does the Eldorado offer shuttle services to other hotels?
The Eldorado does not offer shuttle service to other hotels. However, there are
taxis, as well as independent shuttle services that will provide this type of service
for a fee.
14. Do you offer hairdryers in your guestrooms?
Yes, all of our guestrooms feature hairdryers, as well as in-room safes and alarm
clock radios.
15. Do you provide coffee makers in your guestrooms?
For the convenience of our guests, the Eldorado offers a coffee maker in every guestroom and suite, featuring a variety of choice coffees and teas. In addition,
the Eldorado proudly features its own signature brand coffee, freshly roasted daily right at the Eldorado, and available 24-hour coffee service from Room Service and at Tivoli Gardens. Our restaurants and casino bars also feature the Eldorado’s signature brand of coffee during their regular hours of operation. The Eldorado Coffee Company offers specialty coffees from 6 a.m. to 9 p.m. seven days a week.
16. Do you provide irons and ironing boards for use during my stay?
Yes, all of our guestrooms feature irons and ironing boards.
17. Do you provide alarm clocks?
Yes, and wake up service is also available through the hotel operator.
18. Do your rooms feature Cable TV?
Yes, the Eldorado offers CNBC, AMC, Weather Channel, ABC, NBC, CBS, PBS, FOX, Nickelodeon,
TNT, TBS, Cartoon Channel, MSNBC, CNN, CNN - Headline News, ESPN, Eldorado Information
Channel, KENO Channel and Casino Games Channel.
19. Do you provide cribs?
Yes, available at no additional cost.
20. Do you provide additional beds?
Yes, with a nominal charge per night.
21. Do you provide Hearing Impaired rooms?
Yes.
22. Do you provide refrigerators in your rooms?
Yes, however, they are limited in availability and guests are charged a fee of $10 per day.
23. Does your hotel provide laundry facilities?
Off-property dry cleaning service is available through the Bell Desk.
24. Do you have wheelchair accessible rooms?
Yes.
25. Does your hotel provide wheelchairs?
Yes, but we have a very limited availability and they are offered on a first come,
first served basis. If a wheelchair is available, the Eldorado requires a driver's
license or credit card to be left with the Bell Desk while the chair is in use.
The driver's license or credit card will be returned when the chair is brought back.
There is no charge for the use of wheelchairs. Advanced reservations are welcome
through the Bell Desk.
26. How old do you have to be to check into the hotel?
Because the Eldorado is a gaming establishment; guests must be 21 to check into
a hotel room.
27. Do you have childcare?
We do not provide childcare, but there are several licensed and bonded services
listed in the phone book. Many advertise their services as available seven days
a week, 24 hours a day.
28. What is your hotel’s cancellation policy?
We require 24-hour notice prior to your arrival date for a full refund.
29. Do you allow pets in the hotel?
No, with the exception of animals assisting the handicapped.
30. Do you have workout facilities?
Currently, we do not have a workout facility at the Eldorado. However, hotel guests
are invited to enjoy the Silver Legacy’s Health Spa with a $10 Day Pass that
can be purchased directly from the Silver Legacy.
31. Do you have a pool?
Yes, we proudly feature an outdoor seasonal heated pool and whirlpool spa on the
outdoor sundeck, located on the fifth floor and open daily from 8 a.m. to 9 p.m.
Eldorado hotel guests can use these amenities for free. An adult must accompany
children ages 18 and younger.
32. How do I reserve 10 or more rooms?
Please contact our group sales department at (800) 879-8879.
33. What is the average daytime temperature in Reno?
Winter: December - February, 40 degrees
Spring: March - May, 68 degrees
Summer: June - August, 86 degrees
Fall: September - November, 55 degrees
(All temperatures are given in Fahrenheit)
34. Does the Eldorado have a wedding chapel?
While we do not have an on-site wedding chapel, we can accommodate weddings and
receptions in any of our convention areas. For more details, please call our catering
department at 1-800-648-4597. Our Bell Desk personnel can also assist you with wedding
chapel information.
35. Does the Eldorado have parking?
Yes, we have both free self and valet covered parking garages.
36. Can the Eldorado guarantee special room requests (non smoking, bed type,
etc)?
All special requests such as high or low floors, non-smoking rooms, or rooms near
the elevator are assigned upon check-in based on availability. While requests are
not guaranteed, please note that we do our best to accommodate all requests whenever
possible. You may also call our Internet Reservations Department at (800) 879-8879
for any special requests.
37. What kinds of rooms are available for large parties or guests with children?
The Eldorado offers a variety of accommodations for guests who require more space.
Rooms range from 180 square feet up to 1,250 square feet. Connecting or adjoining
rooms can be requested, and up to four people can occupy one room.
38. When booking online, how can I be sure that I will have a room reservation?
When booking directly from the www.eldoradoreno.com
website, you will receive a confirmation code via email to the address you have
supplied us with. You can also call our Internet Reservations Department at (800)
879-8879 to verify your reservations 1-2 hours after booking online.
39. Can't find your confirmation number?
Please check the email that was sent to you after making your reservation or call us at (800) 879-8879 for assistance.
40. How Quickly will my refund be processed if I cancel?
In most cases, upon cancelling your reservation you will receive a refund of your deposit in 14 business days or sooner.
41. At what age do you charge for additional guests?
All rates are based on single or double occupancy. For any additional guests over the age of 18, a fee of $10 per person is charged up to a maximum of 4 persons per room or suite.
42. How many total guests can check into a room or suite?
The maximum occupancy for any one room or suite at Eldorado is four. Additional charges may apply for occupancy of more than two guests per room or suite.