Frequently Asked Questions

Ultimate Gaming Rewards Program in Reno

Q: When can I use my Slot FreePlay?
A: Slot FreePlay earned today can be used tomorrow. Slot FreePlay is displayed on the kiosk along with expiration dates.

Q: How do I use my Slot FreePlay?
A: Insert your Club Eldorado card into machine; after the greeting, enter your PIN number; choose the number corresponding with the amount you wish to redeem. Good Luck and please remember to choose only the amount that you would like to redeem for the machine you are currently playing.

Q: How do I get a PIN or change my existing PIN?
A: To change your PIN please visit the Club Eldorado website, login and follow the appropriate instructions. To get a PIN please visit the Promotions Center on the casino floor and one of the representatives will be happy to help you.

Q: What can I use the Club Eldorado Kiosk for?
A: Kiosks are available for you on the Casino Floor, Promotions Center and on the Mezzanine Level. The Kiosks offer you the ability to view your Comp Dollars & FreePlay points as well as view Today’s Promotions, Today’s FreePlay Offers and your current card level.

Q: How can I activate my Club Eldorado card to participate in prize drawings at Eldorado?
A: You can activate your entries for all current drawing sat any of our conveniently located Kiosks. Simply enter your PIN number and press the “Current Drawing” button to view the number of entries that you will receive and enter the drawing taking place.

Q: How can I get a copy of my Win-Loss Statement?
A: If you requested a Win-Loss Statement last year, you will automatically be mailed one each year. Otherwise, you can call the Promotions Center and request a statement at 1-800-777-5325 extension 7470 or you may print one out online.

Q: How do I find out what events and special offers are available to me?
A: Log on to and go to "My Offers". You will see all offers available long before you receive your direct mail.